Mobile Test Manager #2333 | Location: Miami, FL
Mobile Test Manager #2333
Position Summary:
Our partner, one of the world’s foremost technology giants, is looking to add a Mobile Test Manager to their team. In this role, you will spearhead the management and coordination of all mobile devices testing activities, ensuring the highest standards of product quality across the entire Product Cycle. Leveraging your deep technical acumen and leadership prowess, you will guide the team, driving initiatives forward while maintaining a hands-on approach to testing methodologies and practices. Therefore, we are looking for a highly motivated individual, with strong technical leadership skills and a strategic vision, to lead all departmental projects, ensuring their successful execution and completion.
Experience and Education:
- Bachelor or higher degree in Computer Science, Information Systems, Information Technology, or a related technical field/experience.
- 6+ years of experience working with mobile devices, tablets, watches, or telecom products.
- Proven experience in a leadership or mentorship role.
- Strong understanding of carrier homologation processes.
Skills and Strengths:
- Customer Technical Support
- Mobile device setup
- Device testing
- Troubleshooting
- Carrier acceptance testing
- Network compatibility testing
- Mobile device features (5G, IMS – VoLTE/VoWiFi, etc.)
- Team Management
- Mentorship
- Time management
Primary Job Responsibilities:
- Provide hands-on leadership and guidance to the mobile test team, ensuring alignment with project objectives and timelines.
- Lead and actively take part in the product development process, ensuring compliance with carrier requirements and standards.
- Drive the homologation process with carriers, ensuring devices meet specifications depending on the country and actively seeking feedback and addressing concerns to ensure product compliance and performance.
- Oversee field testing activities, including travel to designated regions (primarily Caribbean and LATAM), to validate product performance and carrier network compatibility.
- Document and track issues using help desk software or ticketing systems, ensuring timely resolution and accurate record-keeping.
- Stay up-to-date with carriers’ network information and follow-up adding their new features to the products promptly.
- Participate in cross-functional meetings to drive continuous improvement initiatives and implement enhancements to product testing processes.
